Frequently Asked Questions
Q: How are my cookies packaged?
Each cookie is individually wrapped and boxed in one of our gift boxes. Each box includes "cookie care" instructions & a post card for a note.
Q: What does shipping look like?
All orders take 3-4 days to bake and ship If you would like an order to arrive on a specific date please contact us (hello@hificookies) prior to ordering. Orders are sent out via USPS. (currently we only ship within the US)
Q: You guys are based out of Nashville right? do you offer delivery?
Yes we do!!! For a small fee we can delivery cookies to you or anyone you like in the Nashville area. We offer free delivery for orders of $50 or more.
DELIVERY (EAST NASH, INGLEWOOD, MADISON) — $4.00
DELIVERY (DOWNTOWN, MIDTOWN, SYLVAN PARK, WEST NASHVILLE) — $6.00
DELIVERY (WOODBINE, BERRY HILL, GREEN HILLS, DONELSON) — $8.00
Q: How long Will my cookies stay fresh?
All of our cookies and brownies will last 3-5 days at room temperature, 7 days refrigerated or 2 weeks in the freezer.
Q: Where can I find the nutritional facts for your products?
Unfortunately, at this time we do not have calorie information or a nutritional breakdown available for our products. We’re happy to send along an ingredients list to help out if you have dietary concerns. (**Please note that our cookies are baked in a shared kitchen and are not in a completely nut free environment**)
Q: Where else can I find your cookies?
Check out our "where to find us" page to see our wholesalers.
Q: i am not seeing a cookie i wanted on your page?
We are constantly coming up with new cookies and other goodies. If you do not see something you tried at one of our pop-ups or at one of our wholesalers please contact us email@example.com.
Q: Do you cater to events?
Yes we do! We have done something as simple as an office drop off to wedding cookie favors for 200. Just visit the catering section of our site, fill out the form and we will get back to you ASAP.